System outage

Incident Report for GeckoEngage

Resolved

This incident has been resolved.

Posted May 10, 2022 - 08:18 BST

Update

Our EU region is experiencing reduced throughput for some background activities as we rebuild our cache.
Please bear with us as we work to restore full capacity.

Our US region is operating at full capacity.

Posted May 09, 2022 - 18:10 BST

Monitoring

We have implemented a fix and can now see functionality returning to normal.

Posted May 09, 2022 - 16:55 BST

Update

We are continuing to work on a fix for this issue.

Posted May 09, 2022 - 16:53 BST

Identified

We're identified an issue with logging into the Engage admin site, a fix is being implemented we expect this to be resolved shortly

Posted May 09, 2022 - 16:52 BST

This incident affected: European Region (API, Website) and US East Region (API, Website).