Update - All affected customers have now been contacted. We will be working with affected customers to resolve any issues with emails that have been impacted. If you have any questions or think you should have been contacted but have not received any email from us please contact us at support@geckoengage.com .
Oct 03, 2022 - 09:20 BST
Monitoring - We have identified the issue. Our customer success team will be reaching out to clients affected directly to help them repair the impacted email templates.
Oct 01, 2022 - 12:07 BST
Update - We are continuing to investigate this issue.
Oct 01, 2022 - 12:02 BST
Investigating - We are aware of an issue with images and attachments not showing correctly in some emails. These will appear as broken links and/or images.
We are currently working to resolve the issue.

Oct 01, 2022 - 09:16 BST
European Region Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Website Operational
Public Operational
AWS Servers Operational
AWS Load balancers Operational
AWS Databases Operational
AWS Global DNS routing Operational
US East Region Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Website Operational
Public Operational
AWS Servers Operational
AWS Load balancers Operational
AWS Databases Operational
Voice & SMS Degraded Performance
Twilio Phone Numbers Operational
Twilio Client Web Operational
Twilio Conference Operational
Twilio Queue Operational
Twilio Recording Operational
Twilio Text-to-Speech Operational
Twilio TwiML Operational
Twilio REST API Operational
Twilio Pricing and Usage Degraded Performance
Twilio SMS Operational
Pusher Pusher REST API Operational
Pusher Pusher.js CDN Operational
Pusher WebSocket client API Operational
Pusher Webhooks Operational
Email Operational
AWS SES Email (eu-west-1) ? Operational
AWS SES Email (us-east-1) Operational
Support Operational
Intercom web application Operational
Intercom Intercom Mobile APIs Operational
Intercom Intercom Mobile APIs Operational
Intercom Small message delivery Operational
Monitoring Operational
Runscope Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 6, 2022

No incidents reported today.

Oct 5, 2022

No incidents reported.

Oct 4, 2022

No incidents reported.

Oct 3, 2022

Unresolved incident: Broken Images and Attachments in Emails.

Oct 2, 2022

No incidents reported.

Oct 1, 2022
Sep 30, 2022

No incidents reported.

Sep 29, 2022

No incidents reported.

Sep 28, 2022

No incidents reported.

Sep 27, 2022

No incidents reported.

Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.