All Systems Operational

Uptime over the past 90 days. View historical uptime.
European Region Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Website Operational
Public Operational
AWS Servers Operational
AWS Load balancers Operational
AWS Databases Operational
AWS Global DNS routing Operational
US East Region Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Website Operational
Public Operational
AWS Servers Operational
AWS Load balancers Operational
AWS Databases Operational
Voice & SMS Operational
Twilio Phone Numbers Operational
Twilio Client Web Operational
Twilio Conference Operational
Twilio Queue Operational
Twilio Recording Operational
Twilio Text-to-Speech Operational
Twilio TwiML Operational
Twilio REST API Operational
Twilio SMS Operational
Pusher Pusher REST API Operational
Pusher Pusher.js CDN Operational
Pusher WebSocket client API Operational
Pusher Webhooks Operational
Email Operational
AWS SES Email (eu-west-1) Operational
AWS SES Email (us-east-1) Operational
Support Operational
Intercom web application Operational
Intercom Intercom Mobile APIs Operational
Intercom Intercom Mobile APIs Operational
Intercom Small message delivery Operational
Monitoring Operational
Runscope Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Feb 26, 2026

No incidents reported today.

Feb 25, 2026

No incidents reported.

Feb 24, 2026

No incidents reported.

Feb 23, 2026
Imports/broadcasts are currently backlogged
Resolved - Everything is now processing normally, and we expect any items that had failed to be re-tried and resolve themselves as the normal work schedules run.
Feb 23, 18:28 GMT
Identified - We have identified the issue, broadcasts and imports that are due to run after 5pm will be running as normal, we are now going to process the backlogged work.
Feb 23, 17:25 GMT
Investigating - We are currently seeing issues related to imports, and broadcasts being backlogged due to excessive queue items from earlier in the day, our team are actively working on the issue, and we will update asap.
Feb 23, 16:18 GMT
Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026

No incidents reported.

Feb 19, 2026

No incidents reported.

Feb 18, 2026

No incidents reported.

Feb 17, 2026

No incidents reported.

Feb 16, 2026

No incidents reported.

Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026
Known issue for Chatbots with Knowledge Bases
Resolved - This incident has now been resolved.

If you are still experiencing issues with chatbots not responding as expected when using knowledge bases, please contact a member of the Customer Success team for assistance.
Feb 13, 09:44 GMT
Monitoring - We are currently aware of an issue with a third-party vendor that is impacting chatbots using Knowledge Bases. We are actively monitoring the situation.

In the meantime, to avoid “Sorry, something went wrong” responses (which occur when the bot is unable to access your Knowledge Base), we recommend temporarily removing Knowledge Base integrations from your bot configuration. Once the vendor’s status has returned to normal, you can re-enable them.

If you require any assistance, please reach out to a member of the Customer Success team.
Feb 12, 17:24 GMT
Feb 12, 2026
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