All Systems Operational
European Region Operational
90 days ago
99.99 % uptime
Today
API Operational
90 days ago
99.99 % uptime
Today
Website Operational
Public Operational
AWS Servers Operational
AWS Load balancers Operational
AWS Databases Operational
AWS Global DNS routing Operational
US East Region Operational
90 days ago
99.99 % uptime
Today
API Operational
90 days ago
99.99 % uptime
Today
Website Operational
Public Operational
AWS Servers Operational
AWS Load balancers Operational
AWS Databases Operational
Voice & SMS Operational
Twilio Phone Numbers Operational
Twilio Client Web Operational
Twilio Conference Operational
Twilio Queue Operational
Twilio Recording Operational
Twilio Text-to-Speech Operational
Twilio TwiML Operational
Twilio REST API Operational
Twilio Pricing and Usage Operational
Twilio SMS Operational
Pusher Pusher REST API Operational
Pusher Pusher.js CDN Operational
Pusher WebSocket client API Operational
Pusher Webhooks Operational
Email Operational
AWS SES Email (eu-west-1) ? Operational
AWS SES Email (us-east-1) Operational
Support Operational
Intercom web application Operational
Intercom Intercom Mobile APIs Operational
Intercom Intercom Mobile APIs Operational
Intercom Small message delivery Operational
Monitoring Operational
Runscope Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 24, 2022

No incidents reported today.

May 23, 2022

No incidents reported.

May 22, 2022

No incidents reported.

May 21, 2022

No incidents reported.

May 20, 2022

No incidents reported.

May 19, 2022

No incidents reported.

May 18, 2022

No incidents reported.

May 17, 2022
Resolved - The domain app.geckoform.com was wrongly listed on a threat security database (CRDF) as malicious, which was stopping some users from being able to access the site.
This has now been resolved, and all systems are fully operational.

May 17, 13:28 BST
Identified - After investigation this morning, our current thought process is that this issue relates to internal systems, such as VPN, Firewall or Threat Detection -we have gathered a range of errors from customers which all point to this being the issue.
Following the issue, we found that the domain app.geckoform.com was listed on a threat security database (CRDF) which is likely being used in internal systems to block malicious websites. We have requested the domain to be removed from this database and the provider has actioned this, however depending on when internal systems update this could take some time.
To speed this process up, we would suggest asking IT whether they have the ability to manually update the malicious URL database, or whitelist our domain so that it is not caught by this process.

The current known fix for this issue is to use another internet provider such as home internet, or mobile (4G) internet - all clients who have experienced this issue have found Gecko to be fully working when not using their internal system.

May 16, 11:39 BST
Update - We have found app.geckoform.com was listed as a false positive on the CRDF threat database, which could be the cause of the reported issues.
We have sent a request to CRDF to remove the domain from their list. They have suggested it could take time for systems that use its database to update.

May 16, 11:11 BST
Investigating - Some of our customers are reporting issues logging in to app.geckoform.com this morning. We are currently investigating the issue, but have not yet reproduced it.
If you are experiencing problems logging in, please let us know via support@geckoengage.com

May 16, 10:30 BST
May 16, 2022
May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.

May 10, 2022
Resolved - This incident has been resolved.
May 10, 08:18 BST
Update - Our EU region is experiencing reduced throughput for some background activities as we rebuild our cache.
Please bear with us as we work to restore full capacity.

Our US region is operating at full capacity.

May 9, 18:10 BST
Monitoring - We have implemented a fix and can now see functionality returning to normal.
May 9, 16:55 BST
Update - We are continuing to work on a fix for this issue.
May 9, 16:53 BST
Identified - We're identified an issue with logging into the Engage admin site, a fix is being implemented we expect this to be resolved shortly
May 9, 16:52 BST