Known issue for Chatbots with Knowledge Bases

Incident Report for GeckoEngage

Resolved

This incident has now been resolved.

If you are still experiencing issues with chatbots not responding as expected when using knowledge bases, please contact a member of the Customer Success team for assistance.

Posted Feb 13, 2026 - 09:44 GMT

Monitoring

We are currently aware of an issue with a third-party vendor that is impacting chatbots using Knowledge Bases. We are actively monitoring the situation.

In the meantime, to avoid “Sorry, something went wrong” responses (which occur when the bot is unable to access your Knowledge Base), we recommend temporarily removing Knowledge Base integrations from your bot configuration. Once the vendor’s status has returned to normal, you can re-enable them.

If you require any assistance, please reach out to a member of the Customer Success team.

Posted Feb 12, 2026 - 17:24 GMT