Partially Degraded Service

Uptime over the past 90 days. View historical uptime.
European Region Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Website Operational
Public Operational
AWS Servers Operational
AWS Load balancers Operational
AWS Databases Operational
AWS Global DNS routing Operational
US East Region Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Website Operational
Public Operational
AWS Servers Operational
AWS Load balancers Operational
AWS Databases Operational
Voice & SMS Degraded Performance
Twilio Phone Numbers Operational
Twilio Client Web Operational
Twilio Conference Operational
Twilio Queue Operational
Twilio Recording Operational
Twilio Text-to-Speech Operational
Twilio TwiML Operational
Twilio REST API Operational
Twilio SMS Degraded Performance
Pusher Pusher REST API Operational
Pusher Pusher.js CDN Operational
Pusher WebSocket client API Operational
Pusher Webhooks Operational
Email Operational
AWS SES Email (eu-west-1) Operational
AWS SES Email (us-east-1) Operational
Support Operational
Intercom web application Operational
Intercom Intercom Mobile APIs Operational
Intercom Intercom Mobile APIs Operational
Intercom Small message delivery Operational
Monitoring Operational
Runscope Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Feb 14, 2026

No incidents reported today.

Feb 13, 2026
Known issue for Chatbots with Knowledge Bases
Resolved - This incident has now been resolved.

If you are still experiencing issues with chatbots not responding as expected when using knowledge bases, please contact a member of the Customer Success team for assistance.
Feb 13, 09:44 GMT
Monitoring - We are currently aware of an issue with a third-party vendor that is impacting chatbots using Knowledge Bases. We are actively monitoring the situation.

In the meantime, to avoid “Sorry, something went wrong” responses (which occur when the bot is unable to access your Knowledge Base), we recommend temporarily removing Knowledge Base integrations from your bot configuration. Once the vendor’s status has returned to normal, you can re-enable them.

If you require any assistance, please reach out to a member of the Customer Success team.
Feb 12, 17:24 GMT
Feb 12, 2026
Feb 11, 2026

No incidents reported.

Feb 10, 2026

No incidents reported.

Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026

No incidents reported.

Feb 5, 2026

No incidents reported.

Feb 4, 2026

No incidents reported.

Feb 3, 2026

No incidents reported.

Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage